Tell customers how to handle issues with their orders.Here are just a few types of automated responses you might consider setting up: There are several ways to take advantage of Instagram’s auto reply feature. What can you use Instagram auto replies for? Learn more about how a social inbox like Hootsuite’s can help streamline your social media communication in this video: Third-party inboxes: Use tools like Hootsuite Inbox to easily monitor and manage your Instagram direct messages and comments.
There are a few different ways you can do this: Instagram auto reply is a feature available in your Instagram message settings that allows you to send automatic responses to frequently asked questions.įor example, if you regularly get a question like, “Do you offer free shipping?” your team can set up an auto reply that will answer the question instantly rather than forcing the customer to wait for a real person to respond. Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.
